FrancisFrancis Espresso Coffee Machines

Please visit our new website for up to date details and information.
FAQ and General Information
francisfrancis espresso coffee machine.

FrancisFrancis and Craystone
Craystone is a small company, formed in 1992, with a web presence since 1996.  We have been selling FrancisFrancis machines since 2000, and a
lthough coffee machines sales aren't the core of our business, we have been so successful over that we are now the No 1 online retailer of FrancisFrancis in the UK. (source FrancisFrancis UK Marketing April 2003)

Why do you sell FrancisFrancis Espresso Coffee Machines?
Although Craystone specialises in computer tape storage and backup devices.  We have a particular interest in the ultra-stylish francisfrancis X1, as we personally tried and tested a stainless steel model in 2000.  Being totally impressed, we added the X1 range to our product portfolio, and now sell the entire range of FrancisFrancis machines.

How can Craystone discount from retail prices?
We are a small company, our overheads are kept to a minimum, we do not have retail shop premises, and because we sell large numbers of FrancisFrancis machines we can pass on to the customer the discounts we receive.

Updating and Streamlining of FrancisFrancis Products.
In October 2007 the third generation FrancisFrancis X1 was released.  This model takes ground coffee only (no pods). From May 2008 all FrancisFrancis X1s are supplied as the Ground model only, all remaining stocks of the second generation Classic model have now been sold.

In 1999 the first generation X1 with aluminium internals was introduced, shortly after the X2 was made available.
In 2003 the second generation X1 with brass internals was introduced.
In 2005, various machines were discontinued from the FrancisFrancis range, the X2, X4 and X5 machines are now no longer available.
In 2005 the X1 colour range has been reduced, with certain colours available only while stocks last.
In 2007, NOvember the third generation X1 was introduced, the first X1 to be ground coffee only - NO PODS.
In 2008 the X3 machine was discontinued, and the 2nd generation X1 Classic was discontinued.
In 2009 the X6 pod only machine was discontinued.
In 2009 the X7 iperespresso machine was introduced.

Quality Control
We inspect every machine that we receive from central distribution in Belgium, giving a further level of quality control.  Each machine is then re-boxed, and then put into a larger outer box with additional packaging for protection.

We do carry a large amount of stock of the more popular colours, but due to quick turnover of our stock, we are unable to guarantee that every colour will be in stock.  However, every colour of every machine is available to order.  We take in stock on a weekly basis, so we are constantly importing machines to order.  Most orders are dispatched in 1-3 days.

Placing your Order.
Placing your order is simple.  Please click on the Craystone Shop Logo to visit our online shop.  If you would prefer to place your order by telephone, please call 01204 396301.

Payments and Processing your Order
Place your order using our online secure server.  We use SAGEPAY who offer the very latest in online security and encryption for your total peace of mind.  We accept credit card payments using Maestro, Delta, Mastercard and Visa.

Please click here to read about how we use your personal details.
#Delivery bookmark#

We use a courier for delivery, as the FrancisFrancis machines need to be insured and signed for on receipt.  We take great care in packaging your coffee machine, giving extra protection to ensure it arrives with you in perfect condition.
Delivery to mainland UK (certain areas of Scotland excluded) is included within the price of your machine.  We are unable to ship outside of Europe.

These postcodes are charged extra, please contact us for details:
AB31 to AB38, AB40 to AB56, IV1 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50, BT.

These postcodes are charged extra, please contact us for details:
HS, IV41 to 49, IV51, 55 and 56, KA27 and 28, KW 15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE, Isle of Man (IM), Channel Islands, Republic of Ireland.

Please visit our new website for up to date details and information.

We will contact you when the coffee machine is ready for despatch, to arrange next day delivery at your convenience. If you would require us to deliver to your workplace, to avoid taking a day off work, this can be arranged also. Morning deliveries can be arranged at an extra cost of 10.
#warranty bookmark#

Francis Francis coffee machines are supplied with a two year UK based warranty. A warranty card is supplied with each machine.

To claim on your warranty
You will be required to say that you purchased from Craystone, and ensure you have your invoice details to hand to validate your warranty.
If you've misplaced your invoice, simply give Craystone a call (01204) 396301 or send an email with a general idea of when you purchased your coffee machine, and your information can be checked and passed back on to you, via telephone, email or fax.

Our Contact Details
Craystone, 149A Chorley New Road, Horwich, Bolton, BL6 5QE.
Telephone, 01204 396301.
We use various domains for FrancisFrancis sales: points to our shop. points to our shop. points to our shop. points to older information.

If it's accessories your looking for, ESE or ground coffee holders then feel free to contact us.

And Finally
Feel certain that your business is important to us and we will endeavour to carry out the transaction to your expectations.  Thank you for choosing Craystone, we're pleased that you can take advantage of the discounted rates we offer.  We know you'll be happy with your purchase.

Please visit our new website for up to date details and information.

Francis Francis X1 Espresso Machine Francis Francis X3 Espresso Machine
FrancisFrancis X1 - older info FrancisFrancis X3 - older info

FrancisFrancis X1 I Love Coffee CraystoneShop Contact Information

Please visit our new online shop at:

From the 1st Feb 2017 our new contact details are: Craystone Investments Ltd
149A Chorley New Road, Horwich, Bolton, BL6 5QE.
Tel: 01204 396301
Email: & &

Established Dec 1992.